C4B XPhone Connect - Dashboard riešenie

In a busy customer service center, team leaders need instant visibility into call volumes, agent availability, and queue performance. The C4B XPhone Connect Dashboard Solution delivers exactly that: a real-time monitoring and visualization module that plugs directly into your XPhone Connect unified communications platform. From a single web-based interface, supervisors can track live call statistics, monitor agent presence, and analyze historical trends to keep operations running smoothly.

Key specifications

• Software module for C4B XPhone Connect platform
• Real-time call statistics and agent status monitoring
• Queue management overview with configurable alerts
• Historical data analysis and customizable reports (CSV, PDF export)
• Drag-and-drop widget-based dashboard configuration
• Native integration with XPhone Connect Call Manager, Presence Server, and Contact Center
• Deployment: On-premise, compatible with Windows Server and Microsoft SQL Server
• Accessible via modern web browsers (Chrome, Firefox, Edge)

Why choose it

This dashboard turns raw UC data into actionable insights. IT administrators, team leaders, and contact center supervisors gain enhanced operational oversight without complex setup. The intuitive interface allows you to build custom dashboards tailored to your KPIs, while alerting features notify you of critical conditions like long queue times or missed calls. It scales from small teams to enterprise environments, making it a future-proof addition to your XPhone Connect investment.

Ideal use cases

• Contact center supervisors monitoring live queue and agent performance
• IT administrators tracking system health and call volumes
• Business managers analyzing historical communication data for decision-making
• Team leaders visualizing presence status to optimize resource allocation

Good to know

The Dashboard Solution is a software license that requires an existing C4B XPhone Connect server. It supports both perpetual and subscription licensing models depending on your XPhone Connect agreement. No additional hardware is needed—just install the module and access it through your browser. For detailed system requirements, refer to the XPhone Connect server documentation.