Alcatel Lucent Contact Center Interactive Voice Response Master Server

Dual Intel Xeon E5-2640 v4 processors deliver 20 physical cores and 40 threads of processing power, enabling the Alcatel-Lucent IVR Master Server to handle up to 500 concurrent interactive voice response sessions without breaking a sweat. This 2U rack-mountable enterprise server is the backbone of high-volume contact center operations, combining robust hardware with Alcatel-Lucent's proven OmniPCX Contact Center IVR Engine.

Overview

The Alcatel-Lucent 3BA09368JA is a purpose-built IVR Master Server engineered for mission-critical contact centers. It comes pre-installed with Microsoft Windows Server 2016 Standard and the Alcatel-Lucent OmniPCX Contact Center IVR Engine, ready for deployment. The server supports SIP, H.323, MRCP, and VXML protocols, ensuring seamless integration with existing telephony infrastructure and enabling advanced speech recognition and text-to-speech capabilities.

What stands out

• Dual Intel Xeon E5-2640 v4 processors (10 cores each, 2.4 GHz) for exceptional call processing capacity.
• 64GB DDR4 ECC Registered RAM, expandable to 256GB, to keep large IVR applications and databases in memory.
• High-performance storage: 2x 480GB SAS SSDs in RAID 1 for OS and application, plus 4x 1.2TB SAS HDDs in RAID 5 for data and logs.
• Dual redundant hot-swap 750W power supplies and integrated Lights-Out (iLO) remote management for maximum uptime.
• Comprehensive connectivity: 4x 1GbE RJ45 and 2x 10GbE SFP+ ports for high-speed network integration.
• Supports up to 500 concurrent IVR ports/sessions in base configuration, with Active-Standby or N+1 high availability options.

Technical details

• Form Factor: 2U rack-mount, standard 19-inch chassis.
• Processor: Dual Intel Xeon E5-2640 v4 (2.4 GHz, 10-Core) or equivalent.
• Memory: 64GB DDR4 ECC Registered RAM (expandable to 256GB).
• Storage: 2x 480GB SAS SSDs (RAID 1) + 4x 1.2TB SAS HDDs (RAID 5).
• Network: 4x 1GbE RJ45, 2x 10GbE SFP+.
• Operating System: Microsoft Windows Server 2016 Standard (pre-installed).
• IVR Software: Alcatel-Lucent OmniPCX Contact Center IVR Engine.
• Database Support: Microsoft SQL Server Standard Edition (licensed separately).
• Power: Dual redundant hot-swap 750W power supplies.
• Management: Integrated Lights-Out (iLO) equivalent for remote management.
• Protocols: SIP, H.323, MRCP, VXML.
• Integration: CTI, CRM, LDAP, Web Services (SOAP/REST).
• Security: Hardware-based encryption, secure boot, role-based access control.
• Virtualization: Compatible with VMware vSphere and Microsoft Hyper-V.

Our verdict

The Alcatel-Lucent IVR Master Server is a powerhouse for contact centers demanding high availability and scalability. With its dual Xeon processors, ample memory, and redundant components, it ensures uninterrupted self-service interactions. Pre-loaded with the OmniPCX IVR Engine, it reduces deployment time and complexity. If your organization requires a reliable, high-capacity IVR solution, this server is an excellent investment.